Terms and Conditions

Our site is only intended for use by people residing, businesses, and companies in USA.

• By placing an order through our site or on the telephone, you warrant that:

• You are legally capable of entering into binding contracts;

• You are resident in USA

• When you purchase through a preorder sale, the order is not confirmed until we deliver the products to you.
• We have the right to cancel the preorder sale if the demand is not justified.
• All orders will be refunded in full in the event the pre order sale is cancelled.
• There is a quantity limit to each preorder sale due to operational capacity, those who are above this limit will have their orders refunded. However, you will get first priority for the next pre order sales.

We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that the products you purchase from companies to whose website we have provided a link will be of satisfactory quality.

• The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

• Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site we might at our discretion decide to honour the lower (incorrect) price or either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

• We are under no obligation to provide the Product to you at the incorrect (lower) price even after we have provided you with an email confirmation.

By providing your mobile phone number to "TROPHYWARE", you consent to receive periodic SMS or MMS messages from us (example: order confirmation, delivery status). These messages may include important updates, information, and other communications related to our products and services.

You affirm that the mobile number you have provided to us is accurate and current. You represent that you are the authorized subscriber or owner of any telephone number you provide. If there are any changes to your contact information, including changes to your telephone numbers, you agree to notify us immediately by conacting us via https://www.trophyware.com/contact prior to the effect of the change.

By voluntarily providing your telephone number(s), you explicitly consent to receive recurring automated and not automated text messages from "TROPHYWARE" regarding our products, services, and your relationship with us. You acknowledge that consent to receive these messages is not a condition of purchase. Standard message and data rates may apply.

To unsubscribe from our SMS/MMS messages at any time, you can text STOP, END, CANCEL, UNSUBSCRIBE, or QUIT in response to any message you receive from us. Additionally, you can contact us at https://www.trophyware.com/contact specifying that you wish to opt out of text messages. You agree to receive a final message confirming your opt-out.

For help, text “HELP” to the number from which you’re receiving messages or contact us at https://www.trophyware.com/contact.

You have 60 calendar days to exchange or return an item from the date you received it. If you are unsatisfied with the quality of an item purchased you may request an exchange for the same product. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Once we receive your item, we will inspect it and notify you that we have received your package. We will immediately notify you on the status of your refund/exchange after inspecting the item. If your request for exchange is approved we will send you another item of the same type within 2 working days. If your request for refund is approved, we will initiate a refund to your credit card (or original method of payment), you will receive the credit within 2 working days.

You will be responsible for paying your costs for returning your item to us. We only cover the shipping costs for sending exchange items to you.

• We warrant to you that any Product purchased from us through our site is of satisfactory quality.
• Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.
• Unless otherwise stated, all products warranty will be covered by the respective brand owner.

• We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").
• A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
• strikes, lock-outs or other industrial action;civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
• fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
• impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
• impossibility of the use of public or private telecommunications networks; or
• the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.